Last updated: June 2026

Refund & Returns Policy

At TheeOww BeautyZA, customer satisfaction is important to us.

We accept eligible returns within 30 days of delivery.

Return Requirements

To qualify for a return:

• The item must be unused

• The item must be in its original condition

• The item must include original packaging

• Proof of purchase is required

To request a return, please contact:

Email: theeowwbeauty@gmail.com

Returns must be approved before sending any items back.

Return Shipping

Customers may be responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

We will provide return instructions after a return request has been approved.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or you receive the wrong product, contact us as soon as possible.

We will review the issue and provide an appropriate solution, which may include a replacement, refund, or other resolution depending on the circumstances.

Beauty and Personal Care Products

For hygiene and safety reasons, beauty and personal care products that have been opened, used, or removed from their original packaging may not be eligible for return.

Unused products in their original condition and packaging may qualify for a return.

If you are unsure whether your item qualifies, please contact our support team and we will assist you.

Exchanges

If you need to exchange an item, please contact our support team. We will assist you depending on the circumstances.

Refunds

Once a return has been received and inspected, we will notify you of the refund outcome.

Approved refunds will be processed to the original payment method.

Approved refunds are usually processed within 5–10 business days after approval. Processing times may vary depending on your bank or payment provider.

Order Support

We encourage customers to contact our support team if they experience any issue with an order. We will make reasonable efforts to resolve concerns before any further action is required.

Contact

Email:
theeowwbeauty@gmail.com

Phone/WhatsApp:
0655324332